Terms & Conditions

Last Updated: November 4, 2025

Welcome to FARAE, your destination for inclusive beauty and grooming.

Before you start exploring, these Terms & Conditions explain how we operate, how you can shop with us, and what you can expect when you place an order. We’ve kept things straightforward so it’s easy to understand, but our full legal version is available below if you’d like all the details.

By using our site, you agree to our terms, including how we process orders, handle payments, protect your data, and manage returns or promotions.

We’re committed to keeping things fair, transparent, and simple, because shopping with FARAE should always feel effortless.

If anything’s unclear or you’d like more information, we’re always here to help.

About Us

FARAE is a curated, inclusive beauty and grooming destination. Our mission is to make self care simple, accessible, and welcoming for everyone.

Using Our Website

• You must be at least 18 years old to place an order.
• You agree not to misuse our website or interfere with its security.
• Content on our website (text, logos, design) is owned by FARAE and protected by copyright. You may not reproduce, distribute, or sell our content without permission.
• We are not responsible for third party links and external content accessed via our website.

Products & Availability

• All products are described and priced as accurately as possible.
• Occasionally, items may sell out or become unavailable; we will notify you if this happens.
• Images are for reference; packaging or product details may vary slightly.

Orders

• When you place an order, you’ll receive a confirmation email. This is not acceptance of your order, it simply confirms we’ve received it.
• A contract is formed once your payment is approved and the order is dispatched.
• If we cannot accept your order (for example, if a product is unavailable or there is a pricing error), we’ll refund you in full.

Pricing & Payment

• All prices are shown in GBP and include VAT (where applicable).
• We accept all major credit and debit cards, PayPal, and other secure payment methods listed at checkout.
• Payment is taken at the time of purchase.

Delivery

• Delivery options and costs are shown at checkout.
• Estimated delivery times are provided but may vary due to circumstances beyond our control.
• If you’re not home, our courier will provide instructions for redelivery or collection.

Returns & Refunds

• You may return items within 14 days of receiving your order, as long as they are unused, unopened, and in their original packaging.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• Once we’ve received your return, we’ll process your refund within 5–7 working days.
• Refunds will be made using the same payment method you used at checkout.

Your Account

• You’re responsible for keeping your account details and password safe.
• If you suspect unauthorised use of your account, contact us immediately.
• You can update or delete your account details at any time.

Data Protection

Your personal data is handled with care and protected in line with our Privacy Policy and Cookie Policy. We’ll only use your details to process your order, communicate with you, and improve your shopping experience.

Limitation of Liability

• FARAE is not liable for any indirect or consequential loss arising from the use of our website or products.
• Our maximum liability in connection with any product will be the purchase price of that product.
• We are not responsible for delays or failures caused by events outside our reasonable control (force majeure).

Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date. Please review it regularly for updates.

Contact Us

Questions about these Terms & Conditions? We’re here to help. Contact us at info@farae.co.uk.